Dear Arcaffe, you disgust me and your customer service sucks.
Dear Arcaffe,
Nearly every morning on my way to work I stop at the Jerusalem branch for a cup of coffee. I am always satisfied and your employees are always very pleasant and make a customized outstanding cup of coffee. However today, I am sad to say, I had a bad experience.
I received my cappuccino and after taking a sip I noticed it was lukewarm - barely hot at all. I don’t know if this is because the barman didn’t steam the milk properly or used an espresso shot that was sitting around for a minute or two. I mentioned to the barman making the coffee that it was not hot at all and he said sarcastically “not hot at all, huh?” and “he will warm it up.” He took the cup and used the device that steams the milk to heat up the beverage. I was in complete shock. Not only is this completely unhygienic and disgusting but it completely ruined the taste of the coffee.
There are no shortage of options for good coffee in Jerusalem, but I pay a little extra for great coffee at Arcaffe. I know the standards at Arcaffe are incredibly high and you pride yourselves on a great product and service. Please inform your management at the Jerusalem branch about this practice. I will not be returning to Arcaffe and will tell my friends not to patronize your establishment until I hear from someone that this problem has been remedied.
Thank you.
Sent to Arcaffe via their website on February 28, 2008. I have still not received a response.
Crossposted to Jerusalem.net: The Jerusalem Culture Guide.
Comments
6 Responses to “Dear Arcaffe, you disgust me and your customer service sucks.”
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In a country where it is considered perfectly acceptable to feel up every piece of bread on the shelf before taking something, and everyone dips their hands into the bulk food bins for free meal, does a total lack of understanding of hygiene in food handling really surprise you?
Just be thankful they didn’t serve you someone’s leftover coffee.
What, like when the guy hands you a falafel right after smoking a cigarette? Thta’s not hygienic?
Ever seen how they touch every last bread in the supermarket before taking one?
Who knows what their hands touched earlier….
I disagree with the other comments - this is over the line for a cafe (here or anywhere), and you should get your letter into the hands of the branch manager and the Arcaffe management.
Last time I walked into Arcaffe they had no running water. The time before it was something else. For some reason they are really best at the airport.
I’ve never had the good luck of getting good service at Arcaffe. The service has never been anything but slow and rude. But I come back because I like their almond consonant and the view from the one in Tzomet Alonim in Emek Izrael.
I understand the bread thing that disgusts you, that’s why I pay the extra 6 Shekels for sliced and bagged, though the unsliced bread tastes better.
What is really disgusting is the half eaten olives, thrown back in the barrel. Yuck!